Our first Yubikey client – shortest support call ever.

Today, I had a client call me about how his Yubikey worked on his Joomla site. What followed, was one of the shortest support calls I’ve ever made.

Push the button on the Yubikey. Easier than Simsalabim.

Our conversation went like this:

Me: “Is your key plugged in?”
Him: “Yeah, but how does it work?”

Me: “Oh, okay. enter your username as usual, and click the password field. Now push that golden button.”

Him: All right, that works! So, uhm… Can I use this key on other computers?”

Me: “Absolutely. Just plug it in and you’re good to go.”

Him: “Cool, thank.”

The Yubikey integration for Joomla. Got to love it. Can’t wait to write the manual, which will probably be one of the shortest I’ve ever written.

*I should probably point out that we never explained the client the Yubikey sends passwords, so he probably thought it worked like an USB dongle you have to keep plugged in at all times.